Returns & Refund Policy
At Oskye Jewellery, customer satisfaction is our top priority.
We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Policy. Please read this Policy before making a purchase, so that you understand your rights as well as what you can expect from us in the event that you are not happy with your purchase.
Should you have a change of mind, the item (s) must be returned within 14 days from the date of purchase. Your item needs to have a receipt or proof of purchase.
Please note our policy does not accept returns on earrings due to hygiene reasons, personalised items and sale items.
RETURNS
In the event that you receive the products in which you purchased, as stated, but you simply change your mind, we may, at our discretion, offer you a refund or exchange provided that: You notify us within 14 days of receipt.
If you wish to return an item, the jewellery must not be worn or used and must be in the original packaging, jewellery boxes must have all original packaging intact, no visible marks and scuffing and in new and saleable condition.
EXCHANGE POLICY
Size exchanges are subject to stock availability. If you wish to exchange your piece for a different style or colour, please contact us via email. You will need to return your items within 14 days from the date of purchase. A store credit will first need to be issued, from there the store credit can be redeemed at checkout to repurchase the different item (s).
REFUNDS
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). We can also issue refunds via a store credit.
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
If you receive a refund, the cost of return shipping will be deducted from your refund.
SHIPPING COSTS FOR RETURNS
You will be responsible for arranging to have the item (s) returned to us and for any costs incurred.
Returns must be shipped with a trackable postal service, as we will be unable to offer refunds on items that cannot be confirmed to have reached us. You will be notified by email once your return has been received and processed.
PRODUCTS DAMAGED DURING DELIVERY
In the event that a product that you ordered is damaged during delivery:
Please contact us as soon as possible. Any damaged product must be returned in the condition it was in when you received it, together with any packaging and other items which you received with the damaged product. We will organise to repair the damaged product and replace it with an equivalent
product, or to provide a refund, provided that you contact us within the following time from the date you received the product: 14 days
RESPONSE TIME
We aim to process any requests for repairs, replacements or refunds within 15 days of having received them back to us.
CONTACT US
If you wish to speak to us about this Policy or any refund, repairs or replacements, you may
contact us at: hello@oskyejewellery.com.au
